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Privacy Policy

Last updated: August 23, 2026

Ecowave Naples (“Ecowave Naples,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit ecowavenaples.com, place an order, create an account, subscribe to communications, participate in our loyalty program, submit a form, write a review, use our chat features, or otherwise interact with us.

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1. INFORMATION WE COLLECT

Information you provide

Depending on how you interact with Ecowave Naples, we may collect:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery addresses

  • Account and profile information, including your birthdate if you choose to provide it

  • Order, delivery, refill, return, and purchase information

  • Messages submitted through contact, partnership, chat, and other forms

  • Newsletter and marketing-subscription preferences

  • Rewards, membership, and birthday information

  • Product reviews and related order information

  • Gift-card purchase, recipient, delivery, balance, and activity information

  • Information you voluntarily provide when contacting us

Information collected automatically

When you use our website, Wix and our analytics tools may automatically collect information such as:

  • Internet Protocol address

  • Browser, device, and operating-system information

  • Approximate geographic location

  • Referring and exit pages

  • Pages viewed and links clicked

  • Date, time, and duration of visits

  • Shopping-cart, purchase, and conversion activity

  • Cookie identifiers and similar technical information

We do not currently use active session-recording technology.

Payment information

Payments are processed through Wix Payments and PayPal. Depending on your device, location, and eligibility, payment options may also include Apple Pay, Google Pay, or Venmo through PayPal.

Ecowave Naples does not receive or view your complete credit- or debit-card number. We may receive limited transaction information such as payment status, payment method, card brand, masked card digits, transaction identifier, and billing details necessary to manage the order.

If you choose to save a payment method, that authorization and payment information are handled through Wix and the applicable payment provider.

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2. HOW WE USE INFORMATION

We may use personal information to:

  • Process, fulfill, deliver, exchange, or refund orders

  • Arrange local delivery and refill services

  • Communicate about orders, payments, shipments, deliveries, returns, and account activity

  • Create and manage customer or member accounts

  • Administer rewards, birthdays, and membership benefits

  • Deliver gift cards and related reminders

  • Respond to questions, contact forms, partnership inquiries, and chat messages

  • Send newsletters or promotional messages when you have subscribed or otherwise requested them

  • Send review requests following a purchase

  • Operate, maintain, secure, and improve the website

  • Understand site traffic, purchases, and customer interactions

  • Detect fraud, misuse, technical problems, or security incidents

  • Maintain business, accounting, tax, and transaction records

  • Comply with legal obligations and enforce our policies​

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3. WIX AND WEBSITE HOSTING

Our website and online store are hosted on Wix.com. Wix provides the website, ecommerce, checkout, customer-account, forms, reviews, gift-card, chat, analytics, communication, and related services used to operate Ecowave Naples.

Personal information may be processed and stored through Wix’s systems, databases, applications, and service providers. Wix may process information in the United States or other jurisdictions according to its own privacy and security practices.

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4. ANALYTICS AND TRACKING TECHNOLOGIES

We use Wix Analytics to understand website traffic, product activity, purchases, and general site performance.

We also use Google Analytics and Google Tag Manager. These services may collect information about page visits, device and browser characteristics, approximate location, referrals, interactions, ecommerce activity, and conversions.

Google Tag Manager helps manage website measurement technologies. If we add materially different analytics or advertising services through Google Tag Manager, we will update our disclosures as appropriate.

We do not currently have separately connected Meta/Facebook Pixel, TikTok Pixel, Pinterest Tag, AdRoll, Yandex.Metrica, or third-party heatmap or session-recording services.

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5. COOKIES AND CONSENT

Our website uses cookies and similar technologies to:

  • Keep the website and shopping cart functioning

  • Maintain security

  • Remember website and account preferences

  • Process checkout and purchases

  • Measure website performance and visitor activity

  • Understand how customers use our website

Essential cookies may be necessary for the website, account, cart, and checkout to function.

Where required, analytics and other nonessential cookies will be used according to the choices you make through our cookie-consent banner. You may accept all cookies, reject nonessential cookies, or adjust your preferences through the cookie settings available on the website.

You may also control cookies through your browser. Blocking some essential cookies may prevent portions of the site from functioning properly.

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6. EMAILS, FORMS, AND CUSTOMER COMMUNICATIONS

We use Wix Forms and Wix Email Marketing to process newsletter subscriptions, contact inquiries, partnership inquiries, and related communications.

When you subscribe to our newsletter or submit a form that offers promotional information or a coupon, we may use the email address provided to send the requested communication and related marketing messages.

We may also send non-marketing communications necessary to provide our services, including:

  • Order confirmations and updates

  • Shipping and delivery notices

  • Pickup notifications

  • Payment receipts and failure notices

  • Invoice and subscription messages

  • Account verification and password-reset emails

  • Refund or cancellation notices

  • Gift-card delivery and reminders

  • Reward messages

  • Product-review requests

We do not currently use automated advertising or abandoned-cart messages by SMS. Phone numbers collected during checkout are used for orders, delivery, refills, customer service, or other operational purposes—not for SMS marketing unless you separately consent in the future.

You may unsubscribe from marketing emails using the unsubscribe option provided in the message or by contacting us at ecowavenaples@gmail.com. Unsubscribing from marketing does not prevent necessary transactional messages concerning an order, payment, delivery, account, gift card, or service request.

Customer communications may also be handled through Wix Chat or our Gmail business email account.

7. CUSTOMER ACCOUNTS AND STORE FEATURES​

If you create a customer or member account, Wix may process information associated with your profile, order history, saved addresses, membership, rewards, reviews, and account activity.

Profile fields may include your name, phone number, and birthdate. These fields are configured as private and are not intended to appear publicly.

Customers may authorize Wix and the applicable payment provider to retain a payment method for future transactions. Ecowave Naples cannot view complete saved-card details.

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8. HOW WE SHARE INFORMATION

We may share personal information only as reasonably necessary with:

  • Wix, which hosts and operates our website and store

  • Wix Payments and related payment-processing services

  • PayPal and Venmo

  • Apple Pay and Google Pay

  • Shipping carriers and delivery-service providers

  • Google Analytics and Google Tag Manager

  • Gmail and other communication services we use

  • Accounting, tax, fraud-prevention, security, or professional service providers

  • Government agencies, courts, or law-enforcement authorities when legally required

  • A successor or purchaser if Ecowave Naples is sold, transferred, reorganized, or merged

These providers may process information according to their own privacy policies and may operate in jurisdictions outside your state or country.

We do not sell personal information for monetary compensation.

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9. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Complete transactions and provide requested services

  • Maintain customer accounts

  • Communicate with customers

  • Meet accounting, tax, recordkeeping, and legal obligations

  • Resolve disputes

  • Prevent fraud and maintain security

  • Enforce our policies

Retention periods vary depending on the type of information and why it was collected. When information is no longer reasonably required, we may delete, anonymize, or securely retain it when required by law.

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10. YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you live, you may have the right to request:

  • Access to personal information we maintain about you

  • Correction of inaccurate information

  • A copy of your personal information

  • Deletion of certain personal information

  • Withdrawal of marketing consent

  • Information about how your personal information is used or shared

We may need to verify your identity before fulfilling a request. Certain information may be retained when required for transactions, fraud prevention, taxes, legal compliance, or other legitimate business purposes.

To submit a privacy request, email ecowavenaples@gmail.com.

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11. SECURITY

We take reasonable administrative and technical precautions to protect personal information. Our website and checkout are hosted through Wix, and payment transactions are processed through payment providers that maintain payment-security safeguards.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

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12. CHILDREN’S PRIVACY

Our website and products are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact ecowavenaples@gmail.com so we can review and, where appropriate, delete the information.

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13. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by other organizations. Their privacy practices are governed by their own policies. Ecowave Naples is not responsible for the privacy practices or content of third-party websites.

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14. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our business, website features, service providers, or legal obligations.

When we update it, we will revise the “Last updated” date above. Material changes may also be communicated through the website or another appropriate method.

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15. CONTACT US

For questions, privacy requests, or concerns about this Privacy Policy, contact:

Ecowave Naples

Email: ecowavenaples@gmail.com

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