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SHIPPING, LOCAL DELIVERY & RETURNS POLICY

Last updated: August 13, 2026

Ecowave Naples operates online and through local delivery, farmers markets, pop-up events, and select independent retail partners. We do not currently operate a permanent storefront.

This policy applies to purchases made directly from Ecowave Naples. Purchases made through an independent retail partner are subject to that retailer’s return and exchange policies.

1. U.S. SHIPPING

Eligible products may be shipped within the contiguous United States.

Orders with a qualifying merchandise subtotal of $75 or more receive free standard shipping. Eligibility is determined by the order subtotal and shipping options shown at checkout.

Orders shipped to Alaska, Hawaii, U.S. territories, or international destinations are not currently included in the free-shipping offer.

Some refill services, customer-container refills, and other locally fulfilled products are available only within our Naples delivery area and cannot be shipped.

2. PROCESSING AND TRANSIT TIMES

Shipped orders are generally processed within 3–5 business days.

Processing time is the time needed to prepare and transfer an order to the carrier. It does not include the carrier’s transit time.

Weekends and holidays are not business days. Processing or delivery may take longer during holidays, severe weather, high-volume periods, product shortages, or other circumstances outside our reasonable control.

When tracking is available, it will be sent using the contact information associated with the order.

3. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after fulfillment begins.

Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.

4. FREE NAPLES LOCAL DELIVERY

Free local delivery is available to eligible addresses within the Ecowave Naples delivery area.

Local orders are generally delivered within three business days. Delivery may take longer during holidays, severe weather, high-volume periods, product shortages, access problems, or when additional delivery or container information is required.

Delivery eligibility is determined using the address and delivery options available at checkout.

Customers should provide accurate gate, building, entry, contact, and placement instructions. Ecowave Naples is not responsible for delays caused by missing or inaccurate access information.

5. LOCAL REFILL OPTIONS

Depending on the product and options selected, local orders may include:

  • A new prefilled Ecowave bottle

  • A refill pouch

  • An eligible Ecowave bottle exchange

  • A refill in a customer-provided container

Bottle exchanges and personal-container refills are local services and are not available through standard U.S. shipping.

Detailed preparation and delivery instructions are provided on our How Refills Work page.

6. CUSTOMER-PROVIDED CONTAINERS

Customers requesting a refill in their own container are responsible for providing a container that is:

  • Clean

  • Completely dry

  • Structurally sound

  • Appropriately sized

  • Suitable for the selected product

  • Equipped with a secure, leak-resistant cap, lid, or pump

The container must be free from remaining product, water, food residue, visible contamination, and strong odors.

Ecowave Naples does not rewash, sanitize, repair, or deodorize customer-provided containers. Any existing food, fragrance, pickle, chemical, or previous-product odor may remain or affect the refilled product. By providing a container with an existing odor, the customer acknowledges and accepts that possibility.

Customers should remove or completely cover outdated labels and clearly identify the container intended for each product.

Ecowave Naples may refuse to fill a container that appears dirty, wet, damaged, cracked, leaking, contaminated, too small, incorrectly labeled, or unsuitable for the requested product. When reasonably possible, we will contact the customer to discuss another container or refill option.

Ecowave Naples is not responsible for leakage, contamination, retained odors, product changes, or container failure resulting from the condition, cleanliness, material, closure, previous contents, labeling, or suitability of a customer-provided container.

This limitation does not apply when the problem was caused by an incorrect, defective, contaminated, or improperly handled Ecowave product.

7. ECOWAVE BOTTLE EXCHANGES

Bottle exchanges are available only for eligible Ecowave bottles and products.

Customers must leave the correct empty Ecowave bottle in a clean and reasonably dry condition. Bottle type and size should match the refill option ordered.

If the bottle is missing, damaged, unsuitable, or does not match the order, we may contact the customer to arrange another option or charge the applicable container price before completing the order.

8. FARMERS MARKETS AND POP-UPS

Ecowave Naples brings a curated selection of prefilled products to farmers markets and pop-up events. Product and scent availability may vary.

Bulk, on-site container refilling is not offered at markets.

When matching prefilled inventory is available, an eligible Ecowave bottle may be exchanged at the event. If a requested refill is unavailable, Ecowave Naples may arrange to take the bottle for later refilling and local delivery. Any such arrangement must be confirmed directly with Ecowave Naples.

Market and pop-up purchases made directly from Ecowave Naples follow the return rules below and require proof of purchase.

9. RETURNS AND EXCHANGES

We want customers to be satisfied with their Ecowave Naples purchase.

Unopened, unused, and undamaged standard products may be returned within 14 days of purchase for an exchange or store credit.

To qualify:

  • Proof of purchase is required.

  • Products must remain unopened and unused.

  • Products must be returned in their original packaging.

  • The return must be requested within 14 days of purchase.

  • The product must be in a condition suitable for resale.

Contact ecowavenaples@gmail.com before mailing or delivering a return. Returns sent without prior communication may be delayed or refused.

10. FINAL-SALE ITEMS

For hygiene, safety, and product-integrity reasons, the following are final sale:

  • Opened or used personal-care products

  • Personal-container refills

  • Completed Ecowave bottle exchanges

  • Products filled or prepared specifically for a customer

  • Gift cards

  • Items marked final sale

Final-sale restrictions do not apply when Ecowave Naples supplied an incorrect, defective, or damaged product.

11. RETURN SHIPPING

Customers are responsible for return-shipping costs for eligible discretionary returns.

Original shipping charges are nonrefundable unless Ecowave Naples sent an incorrect or defective product or otherwise made a fulfillment error.

We recommend using a trackable return method. Ecowave Naples is not responsible for returns lost before they are received.

12. DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ORDERS

Please report a damaged, defective, missing, or incorrect order within seven days of delivery or purchase.

Contact ecowavenaples@gmail.com and include:

  • Your order number or proof of purchase

  • A description of the issue

  • Photographs of the product, shipping box, label, damage, or packaging when applicable

Please retain damaged products and packaging until we confirm whether they are needed.

Ecowave Naples will review the issue and provide an appropriate replacement, refund, or store credit. When a shipping-carrier claim is required, Ecowave Naples will handle the claim with the carrier.

Do not file a separate carrier claim unless we ask you to do so.

13. CANCELLATIONS

Cancellation requests are accepted only before fulfillment or product preparation begins.

Orders that have already been packed, shipped, filled, customized, or prepared for local delivery may no longer be canceled.

Contact us as soon as possible if you need to request a cancellation. Submission of a request does not guarantee that cancellation is still possible.

14. APPROVED REFUNDS

When a monetary refund is approved, it will be issued to the original payment method when reasonably possible.

Processing time depends on the payment provider and financial institution. We will notify you when the refund has been submitted, but we cannot control how long your bank or payment provider takes to post it.

Store credits and exchanges are issued according to the resolution confirmed with the customer.

15. QUESTIONS AND CONTACT

For shipping, local delivery, refill, return, exchange, cancellation, or damaged-order questions, contact:

Ecowave Naples

Email: ecowavenaples@gmail.com

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